Due to the ongoing COVID-19 Pandemic we have a few important requests for you, to ensure that the event is safe for everyone attending or facilitating.

If you or anyone in your household are suffering from a temperature, a persistent cough, or a loss of taste or smell - DO NOT ATTEND (unless you have prior permission from us after providing a negative COVID-19 test result). It is your responsibility to let the organiser know that you no longer attend the event so that a refund can be facilitated and the space made available for another.

Please arrive at the stipulated meeting point 15minutes before the event begins. It is a small group, but please be patient and maintain a 2 metre distance from other people/groups when you arrive. 

When you arrive onsite, please:

- Use the hand sanitiser provided by the instructor or guide,

- Provide the Festival representative with a name and phone number.

- If inside at any point please wear a mask AT ALL TIMES.

We look forward to seeing you there.


I’ve booked my ticket, when will I receive my link to watch the event?

You will receive a reminder email on the morning of the event. We aim to send this out around 10am.

You will also receive a reminder e-mail 30 minutes before the event begins, which also contains the link, just so it is at the top of your inbox

If you can’t seem to find any reminder e-mail in your inbox, please check your spam folder or ‘promotions’ folder.

Please call - 028 9162 9204

Can I watch more than once?

We strongly encourage everyone to watch their pre-booked event at the advertised time as some of our headline events are broadcast only once.

However, a selection will be available for a time-limited period after broadcast. You will find these on NISF YouTube Channel

Is there subtitle/audio-description available on events?

NISF will strive to provide subtitles for all their pre-recorded events broadcast on our YouTube channel. 

Can I watch from different devices?

For workshops which take place on Zoom we recommend using your laptop, tablet or PC for an optimal experience.

All our other events will be broadcast on our YouTube channel and can be watched across all devices that can access the platform.

We encourage using the Google Chromecast function, or Smart TV, if you have one and wish to enjoy our events seamlessly from the comfort of your TV.

Is there a particular internet browser I should be using?

There shouldn’t be an issue with using any specific web browser, though we would recommend you use the most up to date version.

What do I do if I’m experiencing technical issues?

If you are experiencing issues accessing the event online, first check the following…

 - Are you able to connect to the internet? Try searching for something on Google

- Have you the correct link / is the link entered correctly?

- Have you got the right date and time?

- Check that your router is plugged in and all cables to the router are secure

- The router will have lights, ensure that they are on and not indicating a problem

- If you are using a hub (wired or wireless) ensure it is plugged in and the cables are secure

We don’t anticipate any problems with broadcast, but in the unlikely event of technical issues, we will publish all real time updates on our News feed.